Refund Policy

This policy explains how cancellation and refunds work for paid Ryvo subscriptions. It applies to the Pro and Autopilot plans, billed monthly. The Free plan is never charged and therefore has nothing to refund.

1. Try before you pay

Ryvo has a permanent Free plan with up to 3 active services and unlimited contacts, and it does not ask for a card. The intent is that you use the real product before deciding to subscribe, instead of buying blind and asking for your money back afterwards.

2. Cancellation

You can cancel at any time, with no fee and no lock-in, through the subscription management link inside the app under Plan, or from your purchase confirmation email. Cancelling stops all future charges.

When you cancel, your paid access continues until the end of the period you already paid for. After that the account returns to the Free plan. Your data is not deleted: services beyond the Free plan limit stay visible, but you need to finish or archive down to the limit before creating new ones.

3. 14-day refund

If Ryvo is not for you, we refund the first charge of each plan when the request is made within 14 calendar days of that charge. No justification is required, although one helps us improve the product.

To request it, email ryvoprocontato@gmail.com from your account address, including the charge date. Requests are answered within 5 business days, and the refund is processed by the payment provider, reaching your statement according to your bank or card issuer's timelines.

4. What is not refunded

• Renewals after the first charge of a plan. Since cancelling is available at any time and stops the next charge, it is up to you to cancel before the renewal date.
• Partial periods. If you cancel mid-month on a period already paid, access continues to the end of it and there is no pro-rated refund.
• Accounts terminated for violating the Terms of Use.

5. Statutory withdrawal rights

Consumers in Brazil have a 7-day right of withdrawal for online purchases under the Consumer Defense Code. The 14-day window described above is broader than that legal minimum and does not replace it: you may rely on either.

6. Billing and currency

Subscriptions are charged in US dollars (USD) and renew automatically each month until cancelled. The final amount on your statement may vary with currency conversion and with the taxes applied in your country, which are calculated and remitted by the payment provider.

7. Technical problems

If you paid and the plan did not unlock, do not ask for a refund: email ryvoprocontato@gmail.com and we will fix the access. A failed unlock is our problem and does not consume your 14-day window.

8. Contact

Any question about billing, cancellation or refunds: ryvoprocontato@gmail.com.